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Bruce Cameron | What the financial services industry can learn from SA’s vaccine rollout

When local financial institutions are so way ahead in South Africa, why do they keep letting themselves down in the area of customer service? asks Bruce Cameron.

The financial services industry in South Africa is a world leader in many of the products and services it provides. For example, Switzerland, which in many ways could be described as the world centre of financial services, has a local banking system that cannot compare with South Africa.

When local financial institutions are so way ahead in South Africa, my question is: why do they keep letting themselves down in the area of customer service?


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